Returns & Cancellations
We will replace or refund you for any bottle of wine that was purchased directly from us and is deemed to be damaged or flawed. We ask that the customer return the unfinished portion of the original bottle along with the original cork for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to firstname.lastname@example.org to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the winery at 1 (250) 492-6690 ext 3 if you have further questions.
A 15% restocking fee may be applied to all cancelled orders.